Our Mission

Tritec are committed to delivering quality solutions that meet customer expectations and requirements, on time and within budget.

Our Methodology

From the outset we work closely with our customers to fully understand their requirements from a functional, user and business perspective. Once the requirements are fully understood we will then prepare a detailed proposal for the customer's consideration. Projects will be managed and executed in accordance with our BS EN ISO 9001 based quality management system, and will follow an agreed project plan from conception through design, implementation and installation. If required to do so we will work in accordance with applicable industry guidelines and standards. We will provide project documentation in accordance with the agreed scope of supply. Documentation may include some or all of the following:-

• User Requirements Specification.

• Project Quality Plan.

• Project Time and Resource Plan.

• Methods Statement and Risk Assessment.

• Design Specifications - Functional, Software, Hardware.

• Drawings, I/O and Hardware Schedules.

• Test Plans.

• Operation and Maintenance Manuals.

Flexible Approach

Our approach to any project is both flexible and transparent, and through the use of engineering change control procedures can readily accommodate changes in scope or additions at any stage of the project.

Installation

We understand that productivity and utilisation targets are vital to our customers businesses, and therefore installation can present challenges in terms of bringing new systems online while keeping business disruptions to a minimum. We work closely with our customers to formalise flexible installation schedules to ensure disruptions are kept to a minimum.

Support and Maintenance

We recognise that our involvement in any project does not end when our engineer's leave a customer's site. We provide a comprehensive backup and warranty on software, and also provide support services offering varying service level agreements to ensure customers have the required level of support and backup. Our support services ensure that an engineer who is familiar with the installation is available when needed in case of emergency - 24 hours a day, 7 days a week if necessary.

Please click here for more information about our support and maintenance services.